FitCloudPro DocsWhy Am I Not Receiving Phone Notifications on My Watch?
Troubleshooting steps when your smartwatch is not receiving phone notifications.
Please check the following:
1. Make Sure the Watch and Phone Are Connected
Make sure the watch and phone are connected. You can verify this by confirming the connection status.
2. Enable Message Notifications in the App
Confirm you've enabled the corresponding message notifications in the phone App. Specifically, open [FitCloudPro] - [Device] - [Message Notifications] and check if notifications are enabled for the corresponding Apps.
3. Enable Share System Notifications (iOS)
Confirm the watch is paired with your phone's Bluetooth and system notifications sharing is enabled. Specifically, on your phone go to [Settings] - [Bluetooth], tap the exclamation mark next to your watch's Bluetooth name in "My Devices", and check if [Share System Notifications] is enabled.
4. Check Notification Permissions on Your Phone
Confirm notification permissions are enabled on your phone. Specifically, go to [Settings] - [Notifications] and check if all settings are correct.
5. Check App Notification Permissions
Make sure the corresponding App is installed on your phone and has notification permissions enabled. For example, with WhatsApp, go to [Settings] - [Apps] - [WhatsApp] - [Notifications], check if [Allow Notifications] is enabled and verify all notification type settings are correct.
If none of the above methods solve the problem, please try taking photos of your watch's system information and screenshots of your phone's system information, then send them to us through the feedback feature in the App. When contacting us, please provide as much relevant information as possible to help us better solve the problem.