FitCloudPro DocsWhat should I do if the watch firmware upgrade fails?
Troubleshooting steps when the watch firmware upgrade fails.
If the watch firmware upgrade fails, try the following methods:
1. Ensure Sufficient Battery Power
Make sure the watch has sufficient battery power, as low battery can cause firmware upgrade failure.
2. Ensure Stable Bluetooth Connection
Ensure the watch has a stable connection with the phone, as an unstable connection can cause firmware upgrade failure.
3. Ensure Network Stability
Make sure the watch and phone are on the same network, as network instability can cause firmware upgrade failure.
4. Do Not Disconnect During Upgrade
During the firmware upgrade process, don't disconnect the watch from the phone as this can cause firmware upgrade failure.
5. Do Not Kill the App Process
During the firmware upgrade process, don't kill the App process as this can cause firmware upgrade failure.
6. Do Not Exit the Upgrade Interface
During the firmware upgrade process, don't exit the firmware upgrade interface or turn off the screen as this can cause firmware upgrade failure.
7. Be Patient After Upgrade Failure
Some watch devices may have a two-minute waiting period after upgrade failure (during which the device shows no response) before reactivating the connection. Please be patient.
If none of the above methods solve the problem, please try taking photos of your watch's system information and screenshots of your phone's system information, then send them to us through the feedback feature in the App. When contacting us, please provide as much relevant information as possible to help us better solve the problem.