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What should I do if the watch firmware upgrade fails?Why isn't my device responding after charging for a while?Why doesn't the screen light up when I raise my wrist?How many alarms can I set on my watch device?How do I adjust the time on my watch?How do I set the language on my watch?
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FAQsDevice Management

Why isn't my device responding after charging for a while?

Troubleshooting steps when your watch device doesn't respond after charging.

When a watch device hasn't been used for a long time, it enters a low battery state. Please charge it using a phone charger for about half an hour to activate it.

It's best to charge using a phone charger, as computer USB ports may provide insufficient current, making it difficult to charge when the battery is low.

What should I do if the watch firmware upgrade fails?

Troubleshooting steps when the watch firmware upgrade fails.

Why doesn't the screen light up when I raise my wrist?

Troubleshooting steps when the raise-to-wake feature is not working.